DO YOU HAVE A RETURN POLICY?
All of our sales are final; however, you are able to exchange all items within 7 days after you have received your package. This applies to both international and domestic orders. All exchanged items must be returned unworn, with no alterations and no damages! Garments must have ALL tags attached. Please note that shipping and handling costs are non-refundable.
WHAT IS THE NORMAL SHIP TIME FRAME?
7 – 14 Business days. If there is an issue with your shipment delivery date, we will contact you.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we do. If you are interested in this option, please contact us. Due to the shipping availability, shipments may take up to 5 weeks
I NEED MY PACKAGE THIS WEEK. WOULD YOU BE ABLE TO ASSIST?
Contact us and we will see how to best assist you.
MY ITEM ARRIVED DAMAGED, WHAT DO I DO NOW?
We are sorry to hear this! Please email us. We will take it from there.
WHO DO I SHIP EXCHANGES TO?
Contact us for details.
IS YOUR WEBSTORE A SECURE SITE?
Any personal information given to Courtesy Of Siobhan™ .SITE will be protected. Your information will not be disclosed to any third parties. Courtesy Of Siobhan™ site server will secure your personal information with the latest firewall and encryption’s during your ordering process.
WHAT CREDIT CARDS DO YOU ACCEPT?
Courtesy Of Siobhan™ accepts the following credit cards: Visa, MasterCard, Discover and American Express. We also accept gift cards and prepaid cards.
WHAT CAN YOU TELL ME ABOUT PRODUCT INFORMATION AND AVAILABILITY? Courtesy Of Siobhan™ products displayed on the webstore are currently only available online while supplies last. The prices displayed at the site are quoted in U.S. Dollars and are valid and effective only in the United States.
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. We cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order. If we are out of stock on an item you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
HOW DO I CHECK THE STATUS OF MY ORDER?
You will receive an emailed order confirmation once your order has been successfully transmitted. You can always check the status of your order by signing into My Account and then selecting the option Order Status/History. Unless otherwise advised, this screen will let you know if your order has been fulfilled, shipped, or if it is being held.
WHAT IS THE AVERAGE DELIVERY WINDOW?
Purchased items will be shipped within 5 – 14 business days of the order, packages may be delivered in a faster time frame. For domestic orders please allow up to 5 to 7 business days for the transit time of your merchandise. For international orders please allow up to 12 to 14 business days for the transit time of your merchandise. If you still have not received your purchase after 3 weeks, please notify Courtesy Of Siobhan™. Courtesy Of Siobhan™ is not responsible for any lost, stolen or damaged shipments.
HOW DO I FIND OUT PRICES, INCLUDING SHIPPING & HANDLING CHARGES?
All prices include charges for shipping and handling or taxes if delivered to customers within the United States. For customers outside the United States, additional charges may apply depending on location. Please email for additional information.
WHAT FEES WOULD I PAY FOR CUSTOMS?
Any additional taxes, fees, tariffs, import fees, and surcharges levied by destination countries are the responsibility of the customer. COURTESY OF SIOBHAN cannot determine in advance the amount, if any, that will be charged. Please check with customs of your country to ascertain if any additional charges will be applied to your order. If you refuse to pay customs charges on an incoming shipment, it will be returned to COURTESY OF SIOBHAN™ at our expense. We will then deduct that charge, as well as any additional customs charges, from the refund of the original purchase price.
WHAT IS YOUR RETURN POLICY?
All sales are final; however, you are welcome to exchange your items within 7 days of receiving your package for domestic and international orders.
Exchanged items must HAVE NOT BEEN WORN, ALTERED OR DAMAGED, and must be returned with ALL tags attached.
NOTE: Shipping, handling and customs charges are non-refundable.
HOW DOES THE RETURN AND/OR EXCHANGE PROCESS WORK?
All sales are final. To exchange an item, securely pack and seal the merchandise and return the package to the provided address. In an email correspondence, please specify what you are exchanging the item for. We cannot accept responsibility for packages that we do not ship ourselves. Please send your exchange through an insured service carrier to the address provided to you. Contact us for additional details.
HOW DO I ENABLE COOKIES?
Please click here for instructions on how to enable Cookies on your computer.
MY QUESTION IS NOT HERE, WHAT DO I DO NOW?
Email us. We are happy to answer any questions you have.